For IT services
You fix other people's systems. Yours is a spreadsheet.
Support requests in one inbox, quotes in a document, hours in a spreadsheet, invoices at the end of the month if there is time. IniDeck runs the delivery pipeline from request to payment.
The part nobody warned you about
Three things that cost more than they look like they do.
Requests that arrive everywhere at once
A client texts one engineer, emails another and calls you. Something gets done twice and something gets done never, and neither shows up as billable.
Quotes that take a week to leave
Small work needs a small quote, but a small quote still takes an hour to produce, so it waits until Friday. Half of that work goes elsewhere while it waits.
Billing that trails the work by six weeks
The work happened in March, the hours were compiled in April, the invoice went out in May, and it will be paid in June. You are financing your clients without meaning to.
What it actually does for you
Every request becomes one tracked item
However it arrives — call, email, message — it lands against the right client with what was asked and what was agreed.
Quote small work in minutes
Standard work gets a priced quote from a short description, so it leaves the same day instead of at the end of the week.
Bill the work while it is fresh
Hours and materials attach to the job as they happen. Invoicing stops being an end-of-month archaeology project.
Recurring contracts that bill themselves
Managed service fees go out on schedule, with variations included rather than forgotten.
What it replaces
Small providers typically run $180–$350 a month here, and still bill six weeks behind the work.
- A ticketing tool priced per technician
- A quoting document you maintain
- Time tracking in a spreadsheet
- An invoicing subscription
- The automation tool joining them
You don't have to drop any of it on day one. Connect what you already run and keep it. Most people let subscriptions lapse gradually, as they notice they have stopped opening them.
Why you can trust it with an invoice
The AI never touches your money.
It works out what you want. Then it hands a fixed set of instructions to separate software that can't improvise, can't guess and can't invent a number. That separation is the whole design.
It asks before anything it can't undo
Sending an invoice, replying to a client, changing a price. You approve, it acts.
Your data never trains public AI models
Client names and figures are stripped out before anything leaves your workspace.
Every action is written down
A permanent record of what was done, when, and exactly what you approved.
Questions people in your trade ask
Is this a full PSA or RMM?
No, and it does not pretend to be. There is no device monitoring or remote management. It handles the client-facing side: requests, quotes, communication and getting paid.
Can it handle both project and recurring work?
Yes. One-off projects, hourly work and monthly contracts run side by side against the same client.
Do clients get somewhere to see their requests?
Yes, through a private portal with no account required — they can see status, approve quotes and settle invoices.
We resell hardware and licences. Does that work?
Yes, as line items with your margin applied. Balance-sheet inventory management is out of scope.
Stop doing the admin.
About ten minutes to set up. It starts working the same day.