Client communication
Every conversation about a client, in one thread.
A job gets quoted over email, confirmed by text, changed on a phone call and invoiced from memory. The detail that matters is always in the app you are not looking at.
What that means in practice
One thread per client, not per channel
Email, SMS, WhatsApp and calls all attach to the same client record, in the order they happened.
Replies drafted while you work
Common questions — availability, pricing, where things are up to — come back as a draft reply for you to approve or edit.
Nothing needs re-typing
What was agreed in a message is what appears on the quote. The conversation and the paperwork are the same record.
After-hours enquiries answered
A message at 9pm gets a sensible reply and a note in your morning summary, instead of sitting unread until Monday.
Call notes without taking notes
Calls are logged against the client with what was discussed, so the detail is there next time without you writing it down.
Handover that works
If someone else picks up a client, the whole history is already in front of them.
Questions people ask
Do I have to change my phone number or email?
No. You can keep what you use now and connect it, or use a number and address IniDeck sets up for you. Most people start with what they already have.
Does it reply to clients on its own?
Only where you have told it to. By default it drafts and waits. You choose which kinds of message it can answer without asking.
What about WhatsApp?
Supported, and for a lot of trade and field businesses it is the main way clients get in touch. It works the same as any other channel.
Stop doing the admin.
About ten minutes to set up. It starts working the same day.